Condition of Premises

The Southern Swimming Pool will make all reasonable efforts to ensure that the pool and its premises and kept and maintained to a suitable condition. Users of the Southern Swimming Pool are required to treat the building and equipment with respect and as intended. We ask you to report any observed defects and any accidents however caused to reception.​

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​Pool Hire

Payments

Your booking will only be confirmed once the booking form and full payment has been received by the facility. This must be complete 14 days prior to the booking.

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Cancellations and Refunds

Cancellations made with more than 7 days’ notice will be granted a full refund.

Cancellations made within 7 days of the booking will not be granted a refund unless there are exceptional circumstances that will be determined at the discretion of the Manager.

Cancellations or booking amendments can be made via phone 01624823930 or email opsmanager@southernswimmingpool.im.

If the facility needs to cancel the session due to unforeseen circumstances we will attempt to contact you as soon as possible, and you will be granted a full refund.

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Lifeguard

Your pool hire will include lifeguard supervision. All lifeguards are qualified by the Royal Lifesaving Saving Society. All lifeguards will follow RLSS guidance whilst supervising the session.

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Setup

The pool may be setup as requested by the hirer. Pool hire includes the use of lane ropes and swimming aids, please note that any other equipment used may incur an additional charge. The hirer is responsible for ensuring no damage is caused to any equipment used. In the event that equipment becomes damaged, the hirer may be held accountable for repair or replacement costs.

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Function Room Hire

Payments

Your room hire will need to be paid for 48 hours in advance of the booking commencing.

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Refund Policy

If after booking you need to cancel, you can do so by contacting the Pool Manager: opsmanager@southernswimmingpool.im. You will receive a refund of the payment made.

If you want to cancel within 48 hours of your booking, you will be unable to claim a refund.

The cancellation period may be extended under extraordinary conditions, at the discretion of the Pool Manager.

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Insurance

Your hire requires that you have adequate insurance and relevant qualification (if required) for the activity taking place. Southern Swimming Pool maintains public liability insurance, but is not responsible for insurance particular to a hirer's class, but will provide first aid if necessary. Please note that the maximum number of people allowed in the multifunction room at any one time is:

Class - 10 persons                       Meeting - 15 persons

 

Setup

The room can be setup with tables, chairs, projector and screen as requested by the hirer.  The hirer is responsible for ensuring no damage is caused to any equipment used. If equipment becomes damaged, the hirer may be held accountable for repair or replacement costs.

 

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Aquafit

Cancelled/Pool Closure

In the unusual event of pool closure, we will make every attempt to contact you.

In the circumstances of closure/cancellation, a credit note will be given.

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Refunds Policy

You must declare any sessions that you are unable to attend at the time of registration, otherwise, you will be charged regardless of attendance.

If, after booking sessions, you need to cancel, you can do so by contacting the Pool Manager opsmanager@southernswimmingpool.im. You MAY receive a refund based upon the individual circumstance, unfortunately personal commitments will not be refunded.

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If you want to cancel within 48 hours of your booking for any reason, you will be unable to claim a refund.

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The cancellation period may be extended under extraordinary conditions, at the discretion of the Pool Manager.

If you cannot attend several consecutive sessions for medical reasons, we can credit the missed sessions in the following block, providing you give a copy of a doctor’s note to the Pool Manager.