Condition of Premises

The Southern Swimming Pool will make all reasonable efforts to ensure that the pool and its premises and kept and maintained to a suitable condition. Users of the Southern Swimming Pool are required to treat the building and equipment with respect and as intended. We ask you to report any observed defects and any accidents however caused to reception.​

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​General

No outside footwear should be worn poolside, except with shoe covers provided by our staff.

No photography or filming is permitted poolside.

No food is permitted poolside.

Valuables are left in the changing area at the owner’s risk.

Car seats, buggies and pushchairs should not be left in the changing rooms, due to limited space.​

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Parties

Cancelled/Pool Closure

​In the unusual event of pool closure, we will make every attempt to contact you as soon as possible. Therefore, please ensure that you provide up-to-date contact details.

Payments

Your pool hire will need to be paid for 7 days in advance of the booking commencing. 

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Refunds Policy

If, after booking a party, you need to cancel, you can do so by contacting the Pool Manager (opsmanager@southernswimmingpool.im) in writing. You will receive a refund of the payment made if you give at least 48 hours notice.

If you want to cancel within 48 hours of your booking, you will be unable to claim a refund.

 

The cancellation period may be extended under extraordinary conditions, at the discretion of the Pool Manager.

Lifeguard

Your pool hire will include lifeguard supervision. All lifeguards are qualified by the Royal Lifesaving Saving Society. All lifeguards will follow RLSS guidance whilst supervising the session.

Function Room

Your hire will include the use of the function room. The hiree is responsible for ensuring no damage is caused to any equipment used. In the event that equipment becomes damaged, the hiree may be held accountable for repair costs.

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Pool Hire

Cancelled/Pool Closure

In the unusual event of pool closure, we will make every attempt to contact you as soon as possible. Therefore, please ensure that you provide up-to-date contact details. 

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Payments

Your pool hire will need to be paid for 7 days in advance of the booking commencing.

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Refunds Policy

If, after booking a hire, you need to cancel, you can do so by contacting the Pool Manager (opsmanager@southernswimmingpool.im) in writing. You will receive a refund of the payment made if you have given at least 48 hours notice.

If you want to cancel within 48 hours of your booking, you will be unable to claim a refund.

 

The cancellation period may be extended under extraordinary conditions, at the discretion of the Pool Manager.

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Lifeguard

Your pool hire will include lifeguard supervision. All lifeguards are qualified by the Royal Lifesaving Saving Society. All lifeguards will follow RLSS guidance whilst supervising the session.

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Organisation

The pool can be organised as requested by the hiree. Pool hire includes the use of lane ropes and swimming aids, please note that any other equipment used may incur an additional charge. The hirer is responsible for ensuring no damage is caused to any equipment used. In the event that equipment becomes damaged, the hirer may be held accountable for repair costs.

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Multi-function Room Hire

Payments

Your room hire will need to be paid for 7 days in advance of the booking commencing.

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Refund Policy

If, after booking a hire, you need to cancel, you can do so by contacting the Pool Manager (opsmanager@southernswimmingpool.im) in writing. You will receive a refund of the payment made.

If you want to cancel within 48 hours of your booking, you will be unable to claim a refund.

The cancellation period may be extended under extraordinary conditions, at the discretion of the Pool Manager.

Insurance/Liability

Your hire requires that you have adequate insurance and relevant qualification (if required) for the activity taking place. The Southern Swimming Pool is not responsible for insurance but, will provide first aid if/when necessary. Please note that the maximum number of people allowed in the multifunction room at any one time is:

Class - 10 persons                       Meeting - 15 persons

 

Organisation

The room can be organised as requested by the hirer. Please note that the use of the equipment will be charged at a higher rate. The hirer is responsible for ensuring no damage is caused to any equipment used. If equipment becomes damaged, the hirer may be held accountable for repair costs.

 

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Aquafit

Cancelled/Pool Closure

In the unusual event of pool closure, we will make every attempt to contact you.

In the circumstances of closure/cancellation, a credit note will be given.

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Refunds Policy

You must declare any sessions that you are unable to attend at the time of registration, otherwise, you will be charged regardless of attendance.

If, after booking sessions, you need to cancel, you can do so by contacting the Pool Manager (opsmanager@southernswimmingpool.im) in writing. You MAY receive a refund based upon the individual circumstance, unfortunately personal commitments will not be refunded.

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If you want to cancel within 48 hours of your booking for any reason, you will be unable to claim a refund.

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The cancellation period may be extended under extraordinary conditions, at the discretion of the Pool Manager.

If you cannot attend several consecutive sessions for medical reasons, we can credit the missed sessions in the following block, providing you give a copy of a doctor’s note to the Pool Manager.