TERMS AND CONDITIONS

Condition of Premises

Users of the Southern Swimming Pool are required to treat the building and equipment with respect and as intended. We ask you to report any observed defects and any accidents however caused to reception.

Swimming Lessons

Group Swimming Lessons are held over a 30-minute timeslot. Pupil ratios are 4-to-1 for preschool, 6-1 for stages 1-5, and higher for other more advanced stages. One-to-one lessons last 30 minutes unless a different duration is booked.

Teaching Policies, Procedures and Parental Responsibilities

Southern Swimming Pool teachers are either Swim England or Swimming Teacher Association qualified. All our teachers have undergone enhanced DBS checks. It is our policy to provide temporary replacement swimming teachers in the event of any instructor being absent. We reserve the right to replace swimming teachers, if necessary once the term has started. 

Swimming teachers are only responsible for pupils during their swimming lessons; parents and/or guardians are responsible at all other times. The swimming lesson begins when the swimming teacher accepts charge of the pupil and ends when the child is returned to the parent in the shower area.

Parents/guardians are asked not to distract their child or the teacher during lessons. It is difficult for teachers to keep pupils’ attention if they are being distracted, and children’s progress can be affected.

Parents of children under eight years of age must remain on the premises while the pupil is in their lesson. This is imperative in case of the unlikely event of a medical emergency, building evacuation or other emergency.

Parents/guardians must never distract the teacher during a lesson and should direct all communication through the Swimming Lesson Coordinator or Southern Swimming Pool Manager.

Dress Code

We recommend that all children wear tight-fitting swimwear, as baggy trunks, for example, can compromise movement. Girls are asked to wear a one-piece swimsuit.

In the interests of health and hygiene, swimmers must visit the toilet and shower before entering the pool. Swimmers with long hair should wear a swimming cap or make sure their hair is securely tied back.

Please remove earrings and other jewellery to prevent injury and loss. Sleepers can be kept in recently pierced ears, but they should be taped and a hat or ear band worn to protect the ears.

If swimmers want to wear goggles, these should be provided by parents/guardians, who should make sure they fit correctly before the lesson. Please encourage your child not to play with goggles during lessons.

Special Needs

We cannot accept responsibility for the medical condition(s) or other special needs of any swimmer unless full disclosure of the details has been made to the Southern Swimming Pool at registration. If a swimmer subsequently discovers that they are subject to a medical condition or further needs, it is the responsibility of the swimmer or the parent/guardian of a swimmer to inform the Swimming Lesson Coordinator or Southern Swimming Pool Manager in writing.

Pupil Progression

All pupils on the Learn to Swim programme work towards the ASA National Plan for Teaching Swimming. Our swimming teachers continually assess pupils’ progression throughout the term. Progression of pupils will be at the judgment of the teacher and the Swimming Lesson Coordinator, in accordance with the criteria of the National Plan. Pupils will be moved at the point when they meet the skills criteria required for progression to the next stage and will not be held back until the end of a term. Due to the continuous progressive nature of our programme, and the variety of ability levels within each session, we cannot guarantee a specific time slot on progression, as space within the next stage may not always be immediately available. Consideration will be made for siblings and other family members.

Renewing

Please note that if further payment has not been received when the current payment block expires, the swimmer will be removed from the register. We can no longer reserve your place in the next payment block and will be available for another customer to book. Payment can be made through CoursePro on your Home Portal account. If payment is not made and you lose access to CoursePro, you will need to re-enrol.

 

Changing and Moving 

If you wish for a change of time, day or swimming teacher, we will try to accommodate your request provided space is available. However, this may not always be the case.

Cancelled/Pool Closure

If you need to cancel a private one-to-one lesson, please let us know at least 24 hours in advance. Failure to do so will mean that the lesson will be billed.

In the unusual event of pool closure or lesson cancellation, we will make every attempt to contact you as soon as possible. Therefore, please ensure that your contact details are up to date on CoursePro. 

In the circumstances of closure/cancellation, a credit note will be given in lieu of future payment for the following term. In the instance of a pupil not returning to our classes for a further term, a refund for missed lessons will be given.

Refunds Policy

If, after booking swimming lessons, you need to cancel, you can do so by contacting the Southern Swimming Pool's Swimming Coordinator (coordinator@southernswimmingpool.im) in writing within seven days of making the booking. You will receive a refund of the payment made, less a 10% administration charge.

If you want to cancel after seven days of making the booking, you may do so by contacting the Swimming Coordinator in writing at any time before your first lesson, or up to three working days after your first lesson. You will receive a refund of payment made, less fees for the lesson provided (if applicable) and a 25% administration fee. After this period, we cannot offer refunds or credit notes if you are unable to attend lessons.

The cancellation period may be extended under extraordinary conditions, at the discretion of the Southern Swimming Pool Manager.

If you cannot attend for a number of consecutive lessons for medical reasons, we can credit the following terms’ lessons for those sessions missed, providing you give a copy of a doctor’s note to the Pool Manager.

 

Swimmer Illness

If you or your child are unwell, DO NOT attend swimming lessons. If your child has been ill during the last 14 days with diarrhoea, they must not attend their lesson. If your child has been displaying symptoms of COVID 19, do not attend the Southern Swimming Pool and follow the Isle of Man Government's latest advice. Any swimmer known to be, or found to be, suffering from any infectious illness or condition will not be allowed to participate in the lesson.

It is the responsibility of each swimmer or the parent/guardian of the swimmer, to make ensure the swimmer is well enough to participate. The Southern Swimming Pool will not be held liable for any infection passed to a swimmer by another swimmer, whether in lessons or social swimming.

Child protection

Children aged over eight should change in the correct gender changing room. Children under eight should be supervised when using the toilet. Customers accept that at times there will be physical contact between the teacher and their child, in a professional, caring manner. Child protection, including bullying, is in line with Swim England child protection policies. The Southern Swimming Pool child protection policy and contact details for the Child Protection Officer can be provided on request.

Bookings

Bookings can be taken at the Southern Swimming Pool. We process and record personal details and payments in a secure database in line with our GDPR Policy. On completion of a booking and payment, you will receive a confirmation email/letter containing all the information you will need for the new term.

We are not able to take bookings online.

All bookings should be accompanied by a payment. We accept payment via credit/debit card, cash, cheque or BACS. Please note, we do not accept American Express or Solo. No provisional bookings will be taken under any circumstances, for either current or new customers; places cannot be confirmed until paid in full.

 

Feedback, Ideas and Questions

We welcome your feedback and ideas – please get in touch with our Swimming Lesson Coordinator or the Pool Manager. For pupils’ progression, the teacher or Swimming Lesson Coordinator will give you feedback. Alternatively, you can track a swimmer's progress using CoursePro.

Changing rooms and viewing

Please aim to arrive on poolside ready for your lesson five minutes before and leave promptly afterwards. To help ensure changing room comfort, please use the lockers to store clothing during lessons. Any clothing left in cubicles will be removed by pool staff to the Managers Office so that cubicles can be used by other customers.

General

No outside footwear should be worn poolside, except with shoe covers provided by our staff.

No photography or filming is permitted poolside.

No food is permitted poolside.

Valuables are left in the changing area at the owner’s risk.

Car seats, buggies and pushchairs should not be left in the changing rooms, due to limited space.

 

Swimmer Illness

If you or your child are unwell, DO NOT attend the pool. If you or your child has been ill during the last 14 days with diarrhoea, they must not attend the pool. If you or your child have displayed symptoms of COVID 19, do not attend the Southern Swimming Pool and you should follow the Isle of Man Government's latest advice. Any swimmer known to be, or found to be, suffering from any infectious illness or condition will not be allowed to enter the pool.

It is the responsibility of each swimmer or the parent/guardian of the swimmer, to ensure the swimmer is well enough to participate. The Southern Swimming Pool will not be held liable for any infection passed to a swimmer by another swimmer, whether in lessons or social swimming.

 

 

 

 

Parties

Cancelled/Pool Closure

If you need to cancel a party, please let us know at least 24 hours in advance. Failure to do so will mean that the hire cannot be transferred and will be billed.

In the unusual event of pool closure, we will make every attempt to contact you as soon as possible. Therefore, please ensure that you provide up-to-date contact details.

Payments

Your pool hire will need to be paid for 7 days in advance of the booking commencing.

 

Refunds Policy

If, after booking a party, you need to cancel, you can do so by contacting the Pool Manager (opsmanager@southernswimmingpool.im) in writing. You will receive a refund of the payment made, less a 10% administration charge.

If you want to cancel within 48 hours of your booking, you may do so by contacting the Pool Manager in writing at any time before your hire. You will receive a refund of payment made less a 25% administration fee.

The cancellation period may be extended under extraordinary conditions, at the discretion of the Pool Manager.

Lifeguard

Your pool hire will include lifeguard supervision. All lifeguards are qualified by the Royal Lifesaving Saving Society. All lifeguards will follow RLSS guidance whilst supervising the session.

 

Function Room

Your hire will include the use of the function room which can be organised upon request. The hirer is responsible for ensuring no damage is caused to any equipment used. If equipment becomes damaged, the hirer may be held accountable for repair costs.

Pool Hire

Cancelled/Pool Closure

Please let us know at least 48 hours in advance if you need to cancel the booking. Failure to do so will mean that the hire will be billed.

In the unusual event of pool closure, we will make every attempt to contact you as soon as possible. Therefore, please ensure that you provide up-to-date contact details. 

 

Payments

Your pool hire will need to be paid for 7 days in advance of the booking commencing.

 

Refunds Policy

If, after booking a hire, you need to cancel, you can do so by contacting the Pool Manager (opsmanager@southernswimmingpool.im) in writing. You will receive a refund of the payment made, less a 10% administration charge.

If you want to cancel within 48 hours of your booking, you may do so by contacting the Pool Manager in writing at any time before your hire. You will receive a refund of payment made less a 25% administration fee.

The cancellation period may be extended under extraordinary conditions, at the discretion of the Pool Manager.

 

Lifeguard

Your pool hire will include lifeguard supervision. All lifeguards are qualified by the Royal Lifesaving Saving Society. All lifeguards will follow RLSS guidance whilst supervising the session.

 

Organisation

The pool can be organised as requested by the hirer. Pool hire includes the use of lane ropes and swimming aids, please note that any other equipment used may incur an additional charge. The hirer is responsible for ensuring no damage is caused to any equipment used. If equipment becomes damaged, the hirer may be held accountable for repair costs.

 

 

Aquafit

Cancelled/Pool Closure

In the unusual event of pool closure, we will make every attempt to contact you as soon as possible. Therefore, please ensure that you provide up-to-date contact details. 

In the circumstances of closure/cancellation, a credit note will be given in lieu of future payment for the following block. In the instance of a member not returning to our classes for a further term, a refund for missed sessions will be given.

 

Refunds Policy

You must declare any sessions that you are unable to attend at the time of registration, otherwise, you will be charged regardless of attendance. If after booking the block, you need to cancel, you can do so by contacting the Pool Manager (opsmanager@southernswimmingpool.im) in writing. You will receive a refund of the payment made, less a 10% administration charge.

If you want to cancel the block within 48 hours of the session, you may do so by contacting the Pool Manager in writing 48 hours before your first session, or up to three working days after your first session. You will receive a refund of payment made, less fees for the session provided (if applicable) and a 25% administration fee. After this period, we cannot offer refunds or credit notes if you are unable to attend sessions.

The cancellation period may be extended under extraordinary conditions, at the discretion of the Pool Manager.

If you cannot attend a number of consecutive sessions for medical reasons, we can credit the missed sessions in the following block, providing you give a copy of a doctor’s note to the Pool Manager.

 

Lifeguard

Your class will include lifeguard supervision. All lifeguards are qualified by the Royal Lifesaving Saving Society. All lifeguards will follow RLSS guidance whilst supervising the session.